Front Desk Agent — Flexible Schedule & Growth Opportunities

AJS Hotels; Louisville (KY); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Instant Pay Access

FREE Parking

FREE meals

TARC Reimbursement

Onsite FREE Gym access

Uniforms provided

Shoes for Crews Discounts

Hotel room discounts at affiliated s

401K match

Paid Time Off

Health Insurance the following month

Development and growth opportunities

Special discounts at local attractions

Job summary

Embassy Suites by Hilton in Louisville Downtown is seeking a Front Desk Agent to welcome guests, manage check-ins/outs, and handle guest requests with professionalism. The role emphasizes accurate billing, key control, and collaboration with housekeeping to ensure room readiness.

The position requires a High School Diploma or GED, 2 years of customer service experience, and strong communication skills. In-person work with perks and benefits is provided by the hotel.

Qualifications

• High school diploma required or GED equivalent.
• Minimum 2 years of customer service experience, preferably in hospitality.
• Proficient in basic computer and math operations.
• Professional telephone etiquette and office skills.
• Excellent verbal and written communication abilities.

Responsibilities

• Process guest check-ins and check-outs, assign rooms, and handle late check-out requests.
• Secure payments, activate/reissue keys, and document exceptions.
• Verify and adjust guest billing; clear departures in the system.
• Maintain positive guest relations and respond promptly to requests.
• Coordinate with Housekeeping on room status and guest concerns.
• Handle guest calls, requests, questions, or concerns and follow up for satisfaction.
• Arrange transportation for guests and manage wake-up calls.
• Count cash and manage end-of-shift cash handling.

Skills

Customer service

Communication

Telephone etiquette

Computer skills

Math basics

Education

High School Diploma or GED

Job description

Embassy Suites by Hilton in Louisville Downtown is seeking a Front Desk Agent to welcome guests, manage check-ins/outs, and handle guest requests with professionalism. The role emphasizes accurate billing, key control, and collaboration with housekeeping to ensure room readiness.

The position requires a High School Diploma or GED, 2 years of customer service experience, and strong communication skills. In-person work with perks and benefits is provided by the hotel.