Guest Experience Specialist: Front Desk & Reservations

Extended Stay America; Gurnee (IL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Vision Insurance

401(k) Savings Plan

Employee Recognition Programs

Job summary

A hospitality company in Gurnee is seeking a Guest Services Representative (GSR) to ensure exceptional guest experiences. Key responsibilities include assisting guests, handling check-ins/check-outs, and maintaining cleanliness in public areas. Ideal candidates will have a High School Diploma or GED and excellent communication skills in English. The role offers competitive wages, weekly pay, and various employee benefits including a 401(k) plan and recognition programs.

Qualifications

• Must understand and communicate in English proficiently.
• Ability to operate property management systems.
• Must perform routine reports and problem-solving tasks.

Responsibilities

• Assist guests by answering requests and checking them in/out.
• Maintain cleanliness of hotel areas including the lobby and front desk.
• Engage in the Make it Right process to resolve guest issues.

Skills

English proficiency

Problem-solving

Customer service

Education

High School Diploma or GED

Job description

A hospitality company in Gurnee is seeking a Guest Services Representative (GSR) to ensure exceptional guest experiences. Key responsibilities include assisting guests, handling check-ins/check-outs, and maintaining cleanliness in public areas. Ideal candidates will have a High School Diploma or GED and excellent communication skills in English. The role offers competitive wages, weekly pay, and various employee benefits including a 401(k) plan and recognition programs.