Guest Experience Concierge (Part-Time Front Desk)

Extended-Stay-Hotel; Darien (IL); On-site; USD 17,000 - 22,000; Part time

Job summary

ESA Management, LLC is seeking a part-time Guest Services Representative for its Darien, IL property. The GSR will welcome guests, answer phones, process reservations, check-ins and check-outs, and collect payments following company guidelines.

The role requires professionalism, strong English communication, and the ability to operate the property management system, maintain front desk paperwork, and uphold safety standards.

Qualifications

• High school diploma or GED or equivalent experience.
• Strong spoken and written English; guest communication.
• Experience using a property management system.
• Ability to complete routine reports and correspondence.
• Sound judgment and problem-solving skills.

Responsibilities

• Assist guests at all times and answer phones.
• Check guests in and out and process payments.
• Maintain front desk paperwork and safety procedures.
• Handle breakfast setup and cleanup when required.
• Promote ESA service culture and upsell reservations.

Skills

English proficiency

PMS experience

Cash handling

Guest service

Problem resolution

Education

High school diploma or GED

Tools

Property Management System (PMS)

Job description

ESA Management, LLC is seeking a part-time Guest Services Representative for its Darien, IL property. The GSR will welcome guests, answer phones, process reservations, check-ins and check-outs, and collect payments following company guidelines.

The role requires professionalism, strong English communication, and the ability to operate the property management system, maintain front desk paperwork, and uphold safety standards.