Guest Experience Specialist – Front Desk & Reservations

Capital Vacations; United States; On-site; USD 30,000 - 40,000; Full time

Job summary

A hospitality company in the United States is seeking a Hospitality Specialist to join their team. The successful candidate will represent the first point of contact for guests, handling check-ins and check-outs, answering questions, and coordinating guest needs. Qualifications include a High School Diploma, basic computer skills, and excellent customer service abilities. The role requires flexibility with working hours, including evenings and weekends. Competitive compensation and a positive work environment are offered.

Qualifications

• Ability to work under pressure while maintaining excellent customer service.
• Bilingual skills are a plus but not mandatory.
• Must have flexibility to work evenings, weekends, and holidays.

Responsibilities

• Manage front desk operations efficiently and courteously.
• Check guests in and out, process transactions, and handle reservations.
• Coordinate with other departments for guest requests and issues.

Skills

Customer Service

Attention to detail

Bilingual

Problem-solving

Education

High School Diploma/GED

Tools

Computer skills

Job description

A hospitality company in the United States is seeking a Hospitality Specialist to join their team. The successful candidate will represent the first point of contact for guests, handling check-ins and check-outs, answering questions, and coordinating guest needs. Qualifications include a High School Diploma, basic computer skills, and excellent customer service abilities. The role requires flexibility with working hours, including evenings and weekends. Competitive compensation and a positive work environment are offered.