Guest Experience Specialist - Front Desk & Reservations

HIX FORT WAYNE LODGING LLC

Fort Wayne (IN)

On-site

USD 17,000 - 22,000

Full time

14 days+

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Benefits offered by this job

Employee discounts

Paid time off

Competitive salary

Free uniforms

Opportunity for advancement

Training & development

Career advancement opportunities

Competitive compensation

Job summary

HIX FORT WAYNE LODGING LLC is seeking a positive Front Desk Agent to provide exceptional service to hotel guests. You will assist with check-in/check-out, issue room keys, and coordinate with housekeeping to optimize room availability while handling payments.

Key duties include taking reservations, answering inquiries via phone/email/in person, building rapport with guests, and maintaining accuracy and health standards. Weekend availability is required.

Qualifications

Friendly and outgoing personality
Proficient in English; knowledge of other languages is a plus
Familiarity with hospitality industry standards
Computer literacy
Able to resolve issues with a customer-focused orientation
Able to lift 30 pounds

Responsibilities

Monitor knowledge of hotel operations and activities
Take reservations and answer questions via phone, email, and in-person
Build rapport with guests and identify their needs through friendly conversation and open-ended questions
Describe the features and amenities of guest rooms
Ensure compliance with health and quality standards

Skills

Friendly demeanor

Proficient in English

Hospitality standards

Computer literacy

Customer-focused problem solving

Lift 30 pounds

Job description

Key duties include taking reservations, answering inquiries via phone/email/in person, building rapport with guests, and maintaining accuracy and health standards. Weekend availability is required.

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