Extended Stay America Fort Wayne North - Front Desk Agent

Aimbridge Hospitality; Fort Wayne (IN); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k

Paid Time Off

Employee Assistance Program

Job summary

Extended Stay America - Fort Wayne - North in Fort Wayne, IN is seeking a Front Desk Agent to deliver warm welcomes, smooth check-ins, and friendly farewells. You’ll be the face of the hotel, ensuring every guest feels cared for and valued.

From handling reservations and guest requests to coordinating with housekeeping and maintenance, you’ll keep the front desk humming with precision. Experience with hotel software and MS Office is a plus.

Qualifications

• High school diploma or equivalent required; hospitality experience preferred.
• Familiarity with hotel management software and Microsoft Office.

Responsibilities

• Guest Service Superstar: Provide warm, top-tier service creating memorable stays.
• Communication Champ: Convey messages clearly with guests and team.
• Quick-Thinking Problem Solver: Address issues promptly for smooth operations.
• Multitasking Marvel: Manage reservations, check-ins/outs, and payments efficiently.

Skills

Guest service

Communication

Problem solving

Multitasking

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

Join Our Team as a Front Desk Agent! The Front Desk Agent is the ultimate guest experience guru- mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Join Our Team as a Front Desk Agent! The Front Desk Agent is the ultimate guest experience guru- mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across - clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Welcome to Extended Stay America - Fort Wayne - North. Fort Wayne, Indiana is a charming Midwestern town with lots of museums and festivals throughout the year. During your visit, book a suite with Extended Stay America and enjoy convenient amenities like a fully equipped kitchen and more.