Guest Experience Specialist: Front Desk & Reservations

ESA Management, LLC; El Segundo (CA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program

Job summary

ESA Management, LLC seeks a Guest Services Representative to deliver exceptional guest experiences at our El Segundo location. You will check guests in and out, answer phones, process payments, and manage front desk paperwork in line with brand standards.

You will handle reservations, assist with breakfast setup, maintain a clean lobby, and uphold safety procedures while delivering friendly, attentive service to guests and associates.

Qualifications

• Must be able to communicate effectively in English with guests, associates and vendors.
• Proficient in property management system technology and audit tasks.
• Familiarity with safety rules, operating and maintenance instructions, and procedures.
• Ability to complete routine reports and correspondence.
• Able to perform basic arithmetic in all units of measure.
• Use good judgment at all times to resolve issues.
• Handle guest-related problems and provide timely resolutions.

Responsibilities

• Assist guests with check-in and check-out, phone duties, and payments per guidelines.
• Process reservations and registrations accurately and promptly.
• Maintain front desk area, lobby, and public spaces in accordance with standards.
• Assist with breakfast setup and display, and ensure cleanliness.
• Identify sales opportunities and upsell ESA offerings where appropriate.
• Respect safety and security procedures and report issues immediately.

Skills

English proficiency

PMS software

Safety & procedures

Reports & correspondence

Basic math

Judgment & problem solving

Guest relations

Education

High School Diploma or GED

Job description

ESA Management, LLC seeks a Guest Services Representative to deliver exceptional guest experiences at our El Segundo location. You will check guests in and out, answer phones, process payments, and manage front desk paperwork in line with brand standards.

You will handle reservations, assist with breakfast setup, maintain a clean lobby, and uphold safety procedures while delivering friendly, attentive service to guests and associates.