Guest Experience Specialist

ESA Management, LLC; Mesa (AZ); Hybrid; USD 21,000 - 28,000; Full time

Benefits offered by this job

Weekly Pay!

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program offering many17

Job summary

ESA Management, LLC is seeking a Guest Services Representative to welcome guests, handle check-in/out, answer phones, and process payments according to company guidelines.

The role emphasizes English proficiency, front desk duties, and resolving guest issues through ESA's Make it Right program, while maintaining a neat, organized lobby and breakfast area.

Weekly pay and a supportive work environment are part of the compensation and benefits package.

Qualifications

• High School Diploma or GED; or 1–3 months related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Assist guests, answer phones, check guests in and out, and collect payments per guidelines.
• Complete front office daily paperwork and ensure safety procedures are followed.
• Resolve guest issues through Make it Right process with courtesy.
• Process reservations, registrations, payments, and departures.
• Manage in-house balances and maintain cash, credit card, and city ledger records.
• Set up, maintain, and take down breakfast displays in a timely manner.
• Keep work areas clean and organized at front desk and lobby.
• Promote ESA value and convert inquiries into reservations and occupied rooms.
• Gather guest information and identify sales opportunities.
• Conduct property tours to ensure brand standards; assist with accommodations when possible.

Skills

English proficiency

PMS software

Safety procedures

Report writing

Basic math

Judgment

Problem solving

Education

High School Diploma or GED

Tools

PMS software

Job description

ESA Management, LLC is seeking a Guest Services Representative to welcome guests, handle check-in/out, answer phones, and process payments according to company guidelines.

The role emphasizes English proficiency, front desk duties, and resolving guest issues through ESA's Make it Right program, while maintaining a neat, organized lobby and breakfast area.

Weekly pay and a supportive work environment are part of the compensation and benefits package.