Front Desk Supervisor — Guest Experience Leader

Sonesta Hotels International Corporation; El Segundo (CA); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Health Insurance

HSA with Company Match

401(k) with Company Match

Paid Vacation & Sick Days

Hotel Discounts

Job summary

Sonesta International Hotels in El Segundo, CA, is seeking a Front Desk Supervisor to lead the guest experience from check-in to check-out. The role emphasizes service-driven leadership, team support, and daily hotel operations in a fast-paced environment.

Ideal candidates bring 2+ years in customer service, frontline hotel experience, and strong knowledge of PMS systems. Collaboration across departments and flexible availability are key to delivering exceptional stays and guest satisfaction.

Qualifications

• Minimum 2 years in a customer service role.
• Experience in front desk, hotel operations, or guest services is preferred.
• Leadership or supervisory experience in hotels is preferred.
• Strong knowledge of front desk operations, PMS, reservations, and room inventory management.

Responsibilities

• Support daily Front Desk and guest service operations including check-in/check-out and lobby experience.
• Supervise and motivate Front Desk Agents and guest service teams.
• Assist with room assignments, reservations coordination, and upselling opportunities.
• Collaborate with Housekeeping, Engineering, F&B, and leadership for seamless operations.
• Provide onboarding, training, scheduling, and communication for Front Desk staff.

Skills

Customer service

Leadership

Communication

Multitasking

Organizational skills

Hospitality knowledge

Guest satisfaction

Tools

PMS systems

Reservations systems

Job description

Sonesta International Hotels in El Segundo, CA, is seeking a Front Desk Supervisor to lead the guest experience from check-in to check-out. The role emphasizes service-driven leadership, team support, and daily hotel operations in a fast-paced environment.

Ideal candidates bring 2+ years in customer service, frontline hotel experience, and strong knowledge of PMS systems. Collaboration across departments and flexible availability are key to delivering exceptional stays and guest satisfaction.