Guest Experience Specialist (Front Desk & Reservations)

Extended Stay America; Copley (LA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Weekly Pay

Competitive wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program

Job summary

Extended Stay America is seeking a Guest Services Representative to assist guests, answer phones, and handle check-ins and payments with a strong commitment to exceptional guest experiences.

You will manage front desk duties, perform daily paperwork, and ensure safety and security procedures are followed. The role involves promoting ESA’s service culture and maintaining a welcoming, organized lobby and common areas.

Qualifications

• Understand and communicate in English proficiently to interact with guests, associates and outside vendors.
• Proficient operation of the property management system technology.
• Understand and comply with documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Complete routine reports and correspondence.
• Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Apply good judgment at all times.
• Manage problems, address and solve guest-related issues.

Responsibilities

• Assist guests, answer phones, check guests in and out, and collect payment per guidelines.
• Complete front office daily paperwork and follow safety and security procedures.
• Promote ESA’s service culture and resolve guest issues via Make it Right.
• Process reservations, registrations, payments, and departures per procedures.
• Maintain cash, credit card, and city ledger accounts for the property.

Skills

English proficiency

Education

High School Diploma or GED

Job description

Extended Stay America is seeking a Guest Services Representative to assist guests, answer phones, and handle check-ins and payments with a strong commitment to exceptional guest experiences.

You will manage front desk duties, perform daily paperwork, and ensure safety and security procedures are followed. The role involves promoting ESA’s service culture and maintaining a welcoming, organized lobby and common areas.