Guest Experience Specialist (Front Desk & Reservations)

ESA Management, LLC; Kenner (LA); Hybrid; USD 17,000 - 22,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program

Job summary

ESA Management, LLC is seeking a Guest Services Representative to assist guests, handle phones, check-ins/outs, and process payments in a fast-paced hotel setting. The role requires attention to front desk operations, breakfast setup, maintenance of areas, and proactive guest service to drive satisfaction and bookings.

The GSR will handle guest payments, daily paperwork, and adherence to safety and security standards, while representing ESA's service culture with courtesy and respect.

Qualifications

• Proficient English communication.
• Experience with property management systems.
• Ability to follow safety and operating procedures.
• Capable of routine reporting and correspondence.
• Basic arithmetic for payments and balances.

Responsibilities

• Assist guests, answer phones, check guests in and out and collect payment.
• Process reservations and departures per guidelines.
• Maintain front desk area and public spaces.
• Resolve guest issues through Make it Right process with professionalism.
• Maintain cash, credit card and city ledger accuracy.
• Assist with breakfast setup and display.
• Identify sales opportunities and potential reservations.
• Ensure safety and security procedures are followed.

Skills

English communication

PMS proficiency

Safety procedures

Reporting

Basic math

Decision making

Guest issue resolution

Education

High School Diploma or GED

Tools

Property Management System

Job description

ESA Management, LLC is seeking a Guest Services Representative to assist guests, handle phones, check-ins/outs, and process payments in a fast-paced hotel setting. The role requires attention to front desk operations, breakfast setup, maintenance of areas, and proactive guest service to drive satisfaction and bookings.

The GSR will handle guest payments, daily paperwork, and adherence to safety and security standards, while representing ESA's service culture with courtesy and respect.