Guest Experience Specialist - Front Desk & Reservations

Extended-Stay-Hotel; Dallas (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

ESA Management, LLC seeks a Guest Services Representative to deliver a high level of guest satisfaction at the front desk in Austin, TX. You will assist guests, handle check-ins/outs, manage reservations and payments, and uphold safety standards.

Responsibilities include maintaining daily paperwork, promoting ESA service culture, and assisting with breakfast setup when required, while ensuring clean, organized front desk areas and accurate cash handling.

Qualifications

• High school diploma or GED or equivalent combination of education and experience.
• Ability to operate the property management system and process reservations, check-ins/check-outs.
• Strong customer service and cash handling abilities with accuracy.

Responsibilities

• Assist guests, answer phones, and check guests in and out per company procedures.
• Process reservations, registrations, payments, and departures accurately.
• Maintain front desk area, assist with breakfast setup and daily paperwork.
• Handle in-house balances and cash/credit card transactions; follow security guidelines.
• Provide courteous, proactive service and resolve guest issues using Make it Right when needed.

Skills

English proficiency

PMS knowledge

Cash handling

Customer service

Education

High school diploma or GED

Tools

Property management system (PMS)

Job description

ESA Management, LLC seeks a Guest Services Representative to deliver a high level of guest satisfaction at the front desk in Austin, TX. You will assist guests, handle check-ins/outs, manage reservations and payments, and uphold safety standards.

Responsibilities include maintaining daily paperwork, promoting ESA service culture, and assisting with breakfast setup when required, while ensuring clean, organized front desk areas and accurate cash handling.