Guest Experience Specialist – Front Desk & Reservations

TPG Hotels & Resorts; Buford (GA); Vor Ort; USD 17.000 - 22.000; Vollzeit

Benefits dieser Stelle

Health, Dental and Vision Insurance

401(k) Retirement Plan with company  |

Paid Time Off, Vacation and Holidays

Employee Assistance Program

Hotel discounts on TPg properties

Zusammenfassung

TPG Hotels & Resorts in Buford, GA seeks a Front Desk Agent to provide exceptional guest service, handle check-in/check-out, and support reservations and inquiries. You will manage payments, assist with guest requests, and collaborate with housekeeping and management to ensure a smooth guest experience.

Requirements include a high school diploma, strong communication skills, basic accounting ability, and proficiency with a computer and office equipment.

Qualifikationen

• High school diploma or equivalent required.
• Strong guest service orientation and professional demeanor.
• Basic accounting skills and familiarity with hospitality practices.
• Excellent communication and multitasking abilities.
• Proficient with computers, phones, and basic office equipment.

Aufgaben

• Greet guests, check-in/out and verify reservations.
• Process payments and issue receipts.
• Answer calls and respond to emails.
• Manage reservations and data entry.
• Assist guests with requests and local info.
• Maintain front desk area and visitor log.
• Monitor access and assist with security procedures.
• Handle cash transactions accurately and reconcile at shift end.

Kenntnisse

Guest service

Basic accounting

Hospitality practices

Communication

Office equipment

Ausbildung

High school diploma

Tools

Computer

Calculator

Phone

Jobbeschreibung

TPG Hotels & Resorts in Buford, GA seeks a Front Desk Agent to provide exceptional guest service, handle check-in/check-out, and support reservations and inquiries. You will manage payments, assist with guest requests, and collaborate with housekeeping and management to ensure a smooth guest experience.

Requirements include a high school diploma, strong communication skills, basic accounting ability, and proficiency with a computer and office equipment.