Guest Experience Front Desk Agent — Hotel Discounts

TPG Hotels and Resorts; Atlanta (GA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurances

401(k) Retirement Plan with company match

Paid Time Off, Vacation and Holidays

AMAZING HOTEL DISCOUNTS

Job summary

TPG Hotels and Resorts is hiring a Front Desk Agent in Atlanta, Georgia. In this role, you will be the first point of contact for guests, ensuring excellent customer service throughout their stay. Responsibilities include managing check-ins and check-outs, handling reservations, and assisting with guest inquiries. Candidates should possess strong guest service skills and a high school diploma. Benefits may include health insurance, a 401(k) plan with company match, paid time off, and significant hotel discounts within the TPG portfolio.

Qualifications

• Strong guest service orientation, basic accounting skills preferred.
• Ability to remain calm and professional under pressure.
• Proficiency in operating a computer, calculator, phone, and other office equipment.

Responsibilities

• Welcome guests and assist with the check-in process.
• Handle check-out procedures and process payments.
• Answer incoming phone calls and provide assistance.

Skills

Guest service orientation

Basic accounting skills

Communication skills

Time management

Education

High school education or equivalent experience

Job description

TPG Hotels and Resorts is hiring a Front Desk Agent in Atlanta, Georgia. In this role, you will be the first point of contact for guests, ensuring excellent customer service throughout their stay. Responsibilities include managing check-ins and check-outs, handling reservations, and assisting with guest inquiries. Candidates should possess strong guest service skills and a high school diploma. Benefits may include health insurance, a 401(k) plan with company match, paid time off, and significant hotel discounts within the TPG portfolio.