Guest Experience Lead - Front Desk | Hotel Discounts

TPG Hotels & Resorts; Decatur (GA); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Employee Discounts

Job summary

TPG Hotels & Resorts is seeking a Front Desk Agent to be the first point of contact for guests in Decatur, GA. You will greet guests, assist with check-in/check-out, and provide information about services, amenities, and local recommendations.

The role involves handling payments, managing reservations, answering calls and emails, and collaborating with housekeeping and management to ensure a smooth, welcoming experience. Strong communication and time-management skills are essential.

Qualifications

• High school education or equivalent.
• Strong guest service orientation and communication skills.
• Ability to handle multiple tasks and work under pressure.
• Familiarity with hospitality industry practices.

Responsibilities

• Welcome guests and verify reservations during check-in.
• Process payments and issue receipts.
• Answer calls and respond to emails promptly.
• Manage reservations and assist with changes.
• Collaborate with housekeeping, maintenance, and management.

Skills

Guest service

Cash handling

Communication

Multi-tasking

Reservation management

Education

High school diploma or equivalent

Tools

Computer

Calculator

Job description

TPG Hotels & Resorts is seeking a Front Desk Agent to be the first point of contact for guests in Decatur, GA. You will greet guests, assist with check-in/check-out, and provide information about services, amenities, and local recommendations.

The role involves handling payments, managing reservations, answering calls and emails, and collaborating with housekeeping and management to ensure a smooth, welcoming experience. Strong communication and time-management skills are essential.