Guest Experience Specialist - Front Desk & Reservations

LBA Hospitality; Atlanta (GA); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Quarterly bonus program

Paid time off (PTO and holidays)

401k with employer match

DailyPay option to be paid daily

Hotel discounts

Job summary

LBA Hospitality is hiring for a Guest Service Representative to welcome guests, handle check-ins/outs, and manage reservations at our Atlanta-area property. The role includes promoting hotel services, processing payments, and supporting revenue through effective selling strategies.

Qualified candidates bring customer-service or sales experience, strong communication skills, and the ability to multi-task in a fast-paced hotel environment.

Qualifications

• Experience in customer service or reservations is preferred.
• Strong communication, problem-solving, and conflict-resolution abilities are essential.
• Proficient computer skills; familiarity with hotel software is a plus.

Responsibilities

• Welcome, register, and check out guests while protecting confidential information and accommodating requests when possible.
• Manage reservations, room assignments, cancellations, special requests, and guest loyalty-program participation.
• Answer telephone calls and provide accurate information about hotel services, rates, amenities, and the surrounding area.
• Operate the property-management system to post charges, prepare bills, collect payments, and balance transactions.
• Verify payment methods and complete cash, check, credit-card, and departmental reconciliation at the end of each shift.
• Promote hotel services, amenities, future reservations, and available room options.
• Identify potential sales opportunities and share leads with the appropriate team member.
• Resolve guest concerns professionally and document service-recovery efforts.
• Communicate special requests, late checkouts, maintenance needs, and other important information across departments and shifts.
• Maintain a clean, organized lobby, market, dining, and front-desk area.
• Follow all guest-privacy, safety, security, cash-handling, and emergency procedures.
• Assist housekeeping, laundry, food and beverage, or other departments when operational needs require.

Skills

Customer service experience

Sales experience

Reservations experience

Guest relations experience

Communication skills

Problem-solving

Conflict resolution

Computer skills

High school diploma

Education

High school diploma or equivalent

Tools

Property management system

Job description

LBA Hospitality is hiring for a Guest Service Representative to welcome guests, handle check-ins/outs, and manage reservations at our Atlanta-area property. The role includes promoting hotel services, processing payments, and supporting revenue through effective selling strategies.

Qualified candidates bring customer-service or sales experience, strong communication skills, and the ability to multi-task in a fast-paced hotel environment.