Guest Experience Leader — Front Desk & Service Excellence

LBA Hospitality; Atlanta (GA); Hybrid; USD 52,000 - 66,000; Full time

Benefits offered by this job

Quarterly bonus

Insurance

Paid time off

401k with employer match

DailyPay option

Hotel discounts

Job summary

LBA Hospitality is seeking a Guest Service Manager in Atlanta to lead front desk and guest service operations on-site, ensuring friendly, brand-compliant service.

You will oversee staff, manage schedules, resolve guest concerns, and drive satisfaction while collaborating with the General Manager to control staffing and expenses. This role requires strong leadership and a proactive approach to service excellence.

Qualifications

• 1+ year supervising at least three associates.
• 2+ years of service industry experience.
• Strong leadership, communication, organization, and problem-solving skills.
• Experience with property management systems and basic computer applications.
• Ability to multitask and remain organized in a fast-paced environment.
• Must meet company security clearance requirements.

Responsibilities

• Lead, train, coach, and develop guest service associates.
• Oversee front desk, lobby, and applicable hotel amenity operations.
• Resolve escalated guest concerns promptly and professionally.
• Review guest feedback and implement strategies to improve satisfaction scores.
• Manage schedules, payroll, inventory, supplies, and administrative responsibilities.
• Work with the General Manager to maintain staffing and expenses within budget.
• Ensure compliance with brand standards, company policies, and safety and security procedures.
• Maintain service recovery and communication logs.
• Support hotel operations as staffing needs arise.
• Perform other duties as assigned.

Skills

Leadership

Communication

Organization

Problem solving

Team supervision

Job description

LBA Hospitality is seeking a Guest Service Manager in Atlanta to lead front desk and guest service operations on-site, ensuring friendly, brand-compliant service.

You will oversee staff, manage schedules, resolve guest concerns, and drive satisfaction while collaborating with the General Manager to control staffing and expenses. This role requires strong leadership and a proactive approach to service excellence.