Guest Experience Agent – Front Desk & Reservations

MOXY ATLANTA DOWNTOWN; Atlanta (GA); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Quarterly bonus

DailyPay

Paid time off

401k with Employer Match

Hotel discounts

Job summary

LBA Hospitality is hiring a Guest Service Representative to join our Atlanta team. You will welcome guests, register and check out, process reservations and payments, and use effective selling strategies to support hotel revenue.

This on-site role may also serve as Manager on Duty when assigned; you will interact with guests, coordinate with departments, and help maintain a high standard of service. On-site shifts may include evenings, weekends, and holidays.

Qualifications

• Previous customer service, sales, reservations, or guest-relations experience preferred.
• High school diploma or equivalent preferred.
• Strong communication, problem-solving, conflict-resolution, and computer skills.
• Dependable, trustworthy, detail-oriented, and able to manage multiple priorities professionally.

Responsibilities

• Welcome, register, and check out guests while protecting confidential information and accommodating requests when possible.
• Manage reservations, room assignments, cancellations, special requests, and guest loyalty-program participation.
• Answer telephone calls and provide accurate information about hotel services, rates, amenities, and the surrounding area.
• Operate the property-management system to post charges, prepare bills, collect payments, and balance transactions.
• Verify payment methods and complete cash, check, credit-card, and departmental reconciliation at the end of each shift.
• Promote hotel services, amenities, future reservations, and available room options.
• Identify potential sales opportunities and share leads with the appropriate team member.
• Resolve guest concerns professionally and document service-recovery efforts.
• Communicate special requests, late checkouts, maintenance needs, and other important information across departments and shifts.
• Maintain a clean, organized lobby, market, dining, and front-desk area.
• Follow all guest-privacy, safety, security, cash-handling, and emergency procedures.
• Assist housekeeping, laundry, food and beverage, or other departments when operational needs require.

Skills

Customer service

Sales experience

Reservations

Guest-relations

Education

High school diploma or equivalent

Tools

Computer skills

Job description

LBA Hospitality is hiring a Guest Service Representative to join our Atlanta team. You will welcome guests, register and check out, process reservations and payments, and use effective selling strategies to support hotel revenue.

This on-site role may also serve as Manager on Duty when assigned; you will interact with guests, coordinate with departments, and help maintain a high standard of service. On-site shifts may include evenings, weekends, and holidays.