Guest Experience Specialist

LBA Hospitality; Saint Augustine (FL); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Quarterly bonus

PTO & holidays

401k with employer match

DailyPay

Hotel discounts

Job summary

LBA Hospitality is seeking a friendly and capable Guest Service Representative to join our on-site hotel team. You will manage front-desk activities, handle reservations and guest payments, and use effective selling strategies to support hotel revenue and guest satisfaction.

Responsibilities include greeting guests, processing check-ins/outs, answering calls, and coordinating with housekeeping and other departments.

Qualifications

• Prior customer service, sales, reservations, or guest-relations experience preferred.
• High school diploma or equivalent preferred.
• Strong communication, problem-solving, conflict-resolution, and computer skills.
• Dependable, trustworthy, detail-oriented, and able to manage multiple priorities professionally.

Responsibilities

• Welcome, register, and check out guests while protecting confidential information and accommodating requests when possible.
• Manage reservations, room assignments, cancellations, special requests, and guest loyalty-program participation.
• Answer telephone calls and provide accurate information about hotel services, rates, amenities, and the surrounding area.
• Operate the property-management system to post charges, prepare bills, collect payments, and balance transactions.
• Verify payment methods and complete cash, check, credit-card, and departmental reconciliation at the end of each shift.
• Promote hotel services, amenities, future reservations, and available room options.
• Identify potential sales opportunities and share leads with the appropriate team member.
• Resolve guest concerns professionally and document service-recovery efforts.
• Communicate special requests, late checkouts, maintenance needs, and other important information across departments and shifts.
• Maintain a clean, organized lobby, market, dining, and front-desk area.
• Follow all guest-privacy, safety, security, cash-handling, and emergency procedures.
• Assist housekeeping, laundry, food and beverage, or other departments when operational needs require.

Skills

Communication skills

Problem solving

Conflict resolution

Computer skills

Education

High school diploma or equivalent

Job description

LBA Hospitality is seeking a friendly and capable Guest Service Representative to join our on-site hotel team. You will manage front-desk activities, handle reservations and guest payments, and use effective selling strategies to support hotel revenue and guest satisfaction.

Responsibilities include greeting guests, processing check-ins/outs, answering calls, and coordinating with housekeeping and other departments.