Flexible Front Desk Guest Service Specialist

Home 2 Suites Bettendorf; Pleasant Valley Township (IA); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401K

Voluntary life insurance

Travel discounts

Growth opportunities

Job summary

Home2 Suites by Hilton is seeking a Front Desk Guest Service Agent to join our team. The role requires providing high-quality customer service, handling reservations, answering calls, and assisting guests during check-in and check-out with a positive attitude.

A flexible schedule including weekends is required; prior hotel or customer service experience is preferred. Training is provided, and benefits are available for qualifying hours.

Qualifications

• High school diploma or GED preferred; not required.
• Previous hotel or relevant customer service experience.

Responsibilities

• Provides high-quality customer service.
• Handles guest reservations and questions.
• Answers and transfers phone calls.
• Manages guest check-ins and check-outs and assists with inquiries.

Skills

Customer service

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Home2 Suites by Hilton is seeking a Front Desk Guest Service Agent to join our team. The role requires providing high-quality customer service, handling reservations, answering calls, and assisting guests during check-in and check-out with a positive attitude.

A flexible schedule including weekends is required; prior hotel or customer service experience is preferred. Training is provided, and benefits are available for qualifying hours.