Guest Services Specialist — Hotel Front Desk & Growth

AZ- Tru by Hilton Glendale; Glendale (AZ); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Worldwide hotel discounts

Referral programs

Paid volunteer hours

Job summary

AZ- Tru by Hilton Glendale is seeking a Guest Services Representative to provide courteous, professional service at the front desk, answer phones, manage reservations, check guests in and out, and create a memorable guest experience in a fast-paced environment.

The role emphasizes strong guest interaction, cash handling, and effective communication, with opportunities for growth through training and mentorship. Weekend shifts are required and benefits align with hotel-wide programs.

Qualifications

• Customer service experience
• Accurate cash handling experience
• Strong oral and written communication and interpersonal skills
• Strong attention to detail and organization
• Positive attitude and friendly demeanor
• Ability to thrive in a fast-paced setting

Responsibilities

• Answer phones, take reservations, check guests in and out, and assist guests to create a memorable experience
• Use the property management system to manage reservations, check-in/out, process payments and handle cash drawer
• Anticipate and respond to guest requests and issues with prompt, courteous resolutions
• Demonstrate sales techniques to maximize occupancy and revenue

Skills

Customer service

Cash handling

Communication

Attention to detail

Positive attitude

Fast-paced environment

Job description

AZ- Tru by Hilton Glendale is seeking a Guest Services Representative to provide courteous, professional service at the front desk, answer phones, manage reservations, check guests in and out, and create a memorable guest experience in a fast-paced environment.

The role emphasizes strong guest interaction, cash handling, and effective communication, with opportunities for growth through training and mentorship. Weekend shifts are required and benefits align with hotel-wide programs.