Guest Experience Specialist — Front Desk

KENNESAW TOWNEPLACE SUITES; Kennesaw (GA); Presencial; USD 17 000 - 22 000; Tempo integral

Resumo da oferta

KENNESAW TOWNEPLACE SUITES is seeking a Front Desk Agent to warmly welcome guests, manage check-ins and check-outs, and coordinate with housekeeping to ensure room readiness. You will handle guest inquiries, process payments, and pass along essential information about amenities and local attractions, contributing to a seamless guest experience from arrival to departure.

Experience with hotel management software (PMS) preferred.

Qualificações

• Guest Registration and Check-in/Check-out: Efficiently managing guest arrivals and departures, creating key cards, and managing the booking system.
• Reservations Management: Handling incoming calls, emails, brand portal messages and online reservations, including changes, cancellations, and special request.
• Guest Communication & Information: Welcoming guests, informing them about amenities and local attractions, and passing along any vital information to guests.
• Financial Transactions: Processing payments, verifying credit card data, collecting deposits, and managing billing/settlements.
• Departmental Coordination: Serving as the liaison with housekeeping for room readiness and maintenance for repairs.
• Guest Services & Complaint Resolution: Addressing guest issues promptly and professionally to ensure satisfaction.
• Security & Compliance: Ensuring guest safety by verifying IDs, securing keys, and enforcing hotel policies.

Responsabilidades

• Greet guests and assist with reservations and inquiries to ensure a smooth guest experience.
• Process payments and manage check-in/check-out procedures accurately.
• Coordinate closely with housekeeping and maintenance to ensure room readiness and timely service.

Descrição da oferta de emprego

KENNESAW TOWNEPLACE SUITES is seeking a Front Desk Agent to warmly welcome guests, manage check-ins and check-outs, and coordinate with housekeeping to ensure room readiness. You will handle guest inquiries, process payments, and pass along essential information about amenities and local attractions, contributing to a seamless guest experience from arrival to departure.

Experience with hotel management software (PMS) preferred.