Front Desk Associate

Genesis Health Clubs; Kansas City (MO); On-site; USD 17,000 - 25,000; Full time

Job summary

Genesis Health Clubs is seeking a Front Desk associate to manage day-to-day guest check-ins, member retention, and delivering quality customer service. You will follow the front desk manual, answer phones, and be the friendly first point of contact for members in a bustling club environment.

Responsibilities include maintaining a clean, organized front desk, supporting club events, and handling inquiries with professionalism. CPR certification is required or obtained within 60 days of start date.

Qualifications

• Customer service experience preferred.
• Experience handling cash and processing payments."
• Ability to communicate clearly with members and staff.
• Teamwork and a positive attitude are essential.

Responsibilities

• Executes procedures as outlined by front desk manual
• Answer phones, take messages and transfer calls
• Knowledgeable of Club amenities and surroundings
• Communicates with members by name and with courtesy
• Attends staff and club meetings and events
• Maintains professional relationships with members and staff
• Keeps front desk clean, organized and presentable
• Responds quickly and appropriately to emergencies

Skills

Customer service

Cash handling

Credit card processing

Communication

Teamwork

Job description

This position will be responsible for the day-to-day operations of the Front Desk including, the processing of guest check ins, member retention and maintaining quality customer service.

Duties and Responsibilities:

• Executes procedures as outlined by front desk manual
• Answer phones, take messages and transfer calls
• Knowledgeable of Clubs amenities and surroundings
• Communicates kindly and sincerely using members name
• Attends all staff and club meetings and events
• Establish and maintain professional relationships with members and staff
• Ensures front desk is clean, maintained and organized at all times
• Ability to respond quickly and appropriately to emergency situations

Expectations:

• Present a professional demeanor at all times when representing the Genesis Health Clubs
• Provide input in developing strategies to support club goals and objectives
• Ability to respond to common inquiries or complaints from members

Job Requirements:

• Available to work weekends and evenings and holidays
• Must hold current CPR certification or obtain within 60 days of start date
• Ability to work well with others
• Experience in cash handling and credit cards
• Customer service abilities

Physical Requirements:

• Ability to stand for long periods of time
• Ability to lift up to 35 pounds
• Ability to communicate with guests and other associates, including reading, writing and speaking