Guest Experience Specialist - Front Desk (Houston)

Aloft-Houston-By-the-Galleria; Houston (TX); Presencial; USD 17.000 - 25.000; Jornada completa

Descripción de la vacante

Aloft Houston - By the Galleria is seeking a Front Desk Agent to greet and register guests, assist with check-out, and ensure an exceptional stay. The role emphasizes accurate information input, cash handling, and courteous English communication in a fast-paced hotel environment.

Responsibilities include processing reservations, balancing the house bank, and resolving guest concerns with professionalism, while adhering to safety and security procedures and maintaining a polished front desk area.

Formación

• High school diploma required; college preferred.
• Hospitality experience helpful but not required.
• Front Desk experience 6 months to 2 years is common but not required.
• Proficient calculator use and ability to perform moderately complex math.
• Ability to communicate clearly in English, both spoken and written.
• Ability to input information using a moderately complex computer system.

Responsabilidades

• Greet guests warmly and register them efficiently.
• Input guest details and select rooms based on needs; issue electronic keys.
• Process payments, verify credit cards, and balance house accounts.
• Answer phone calls in English and relay messages to guests.
• Resolve guest issues following established guidelines and escalate when needed.
• Maintain a neat front desk area and assist other front desk staff as needed.

Conocimientos

Customer service

English fluency

Communication

Cash handling

Computer literacy

Problem solving

Educación

High school diploma

Herramientas

POS system

Calculator

Hotel software

Descripción del empleo

Aloft Houston - By the Galleria is seeking a Front Desk Agent to greet and register guests, assist with check-out, and ensure an exceptional stay. The role emphasizes accurate information input, cash handling, and courteous English communication in a fast-paced hotel environment.

Responsibilities include processing reservations, balancing the house bank, and resolving guest concerns with professionalism, while adhering to safety and security procedures and maintaining a polished front desk area.