Guest Experience Specialist - Front Desk, Flexible Shifts

WinStar World Casino Resort; Thackerville (OK); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Uniform & grooming

Health plans and discounts

Training & CPR certification support

Job summary

Winston Hospitality, Inc. in Thackerville, OK is seeking a Front Desk Agent who delivers warm welcomes and seamless check-in/check-out experiences. You will answer inquiries, manage reservations, and assist guests to create memorable stays. The role emphasizes guest satisfaction, accuracy, and collaboration with hotel teams.

The position offers an afternoon shift and a competitive hourly wage, with benefits and a focus on safety and guest comfort.

Qualifications

• Fluent in English, written and spoken.
• Confident communicator with guests and colleagues.
• Comfortable using computer systems for reservations and reporting.
• Ability to multitask in a fast-paced hotel lobby.

Responsibilities

• Create unforgettable guest experiences with a welcoming presence.
• Manage registrations, check-ins, and check-outs with a smile.
• Handle guest requests and inquiries with a helpful attitude.
• Support revenue goals by accurate room assignment and preferences.
• Collaborate with teams to ensure exceptional service and safety.

Skills

Fluent English

Strong communication

Hospitality mindset

Attention to detail

Tech-savvy

Multitasking

Job description

Winston Hospitality, Inc. in Thackerville, OK is seeking a Front Desk Agent who delivers warm welcomes and seamless check-in/check-out experiences. You will answer inquiries, manage reservations, and assist guests to create memorable stays. The role emphasizes guest satisfaction, accuracy, and collaboration with hotel teams.

The position offers an afternoon shift and a competitive hourly wage, with benefits and a focus on safety and guest comfort.