Front Desk & Guest Experience Agent

StepStone Hospitality; Gulfport, Northern (MS, KY); Hybrid; USD 26,000 - 34,000; Full time

Job summary

StepStone Hospitality is seeking a Front Desk Agent to warmly welcome guests, manage check-in/out, and assist with reservations in a fast-paced hospitality setting.

The role emphasizes strong communication, guest satisfaction, and coordination with housekeeping and maintenance to ensure a seamless guest experience. Flexible shifts including evenings and weekends are required to support 24/7 front desk operations.

Qualifications

• High school diploma or equivalent; hospitality training is a plus.
• Previous experience in customer service or front desk operations preferred.
• Excellent communication and interpersonal skills.
• Proficiency with computer systems and reservation software.
• Ability to remain calm and professional under pressure.
• Flexibility to work evenings, weekends, holidays, and night audits (if needed).
• Friendly, approachable attitude with a focus on guest satisfaction.
• Must have open availability.

Responsibilities

• Greet and welcome guests upon arrival, ensuring a positive first impression.
• Check guests in and out efficiently using the hotel management system.
• Handle guest inquiries, requests, and complaints with professionalism and courtesy.
• Manage reservations, cancellations, and modifications accurately.
• Provide information about hotel amenities, local attractions, and services.
• Maintain the cleanliness and organization of the front desk area.
• Collaborate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
• Process payments and handle cash, credit, or debit transactions securely.
• Follow all safety and security procedures to protect guests and staff.

Skills

Customer service

Front desk operations

Communication skills

Organizational skills

Multitasking

Reservation software

Cash handling

Guest satisfaction

Education

High school diploma

Hospitality training

Tools

Hotel management system

POS systems

Job description

StepStone Hospitality is seeking a Front Desk Agent to warmly welcome guests, manage check-in/out, and assist with reservations in a fast-paced hospitality setting.

The role emphasizes strong communication, guest satisfaction, and coordination with housekeeping and maintenance to ensure a seamless guest experience. Flexible shifts including evenings and weekends are required to support 24/7 front desk operations.