FRONT DESK AGENT

WinStar World Casino Resort; Thackerville (OK); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Uniform & grooming

Health plans and discounts

Training & CPR certification support

Job summary

Winston Hospitality, Inc. in Thackerville, OK is seeking a Front Desk Agent who delivers warm welcomes and seamless check-in/check-out experiences. You will answer inquiries, manage reservations, and assist guests to create memorable stays. The role emphasizes guest satisfaction, accuracy, and collaboration with hotel teams.

The position offers an afternoon shift and a competitive hourly wage, with benefits and a focus on safety and guest comfort.

Qualifications

• Fluent in English, written and spoken.
• Confident communicator with guests and colleagues.
• Comfortable using computer systems for reservations and reporting.
• Ability to multitask in a fast-paced hotel lobby.

Responsibilities

• Create unforgettable guest experiences with a welcoming presence.
• Manage registrations, check-ins, and check-outs with a smile.
• Handle guest requests and inquiries with a helpful attitude.
• Support revenue goals by accurate room assignment and preferences.
• Collaborate with teams to ensure exceptional service and safety.

Skills

Fluent English

Strong communication

Hospitality mindset

Attention to detail

Tech-savvy

Multitasking

Job description

Join Our Team as a Front Desk Agent!
Are you passionate about delivering exceptional service and creating unforgettable experiences for guests? We’re looking for an enthusiastic, customer-focused individual to be the first point of contact for our guests, providing warm welcomes and seamless assistance during check-ins and check-outs. If you’re excited to work in a dynamic, fast-paced environment and enjoy helping people, this could be the perfect role for you!

Front Desk Agent
Thackerville, OK
Join Our Team as a Front Desk Agent!
Are you passionate about delivering exceptional service and creating unforgettable experiences for guests? We’re looking for an enthusiastic, customer-focused individual to be the first point of contact for our guests, providing warm welcomes and seamless assistance during check-ins and check-outs. If you’re excited to work in a dynamic, fast-paced environment and enjoy helping people, this could be the perfect role for you!
$16 to $18 per hour
What You’ll Do

• Create Unforgettable Experiences: Be the heart of guest satisfaction by ensuring every guest feels welcome and valued from the moment they arrive.
• Seamless Check-Ins & Check-Outs: Manage guest registrations, check-ins, and check-outs with precision and a smile.
• Handle Guest Requests & Inquiries: Respond to phone calls, reservations, and inquiries with a positive attitude and a helpful approach, offering guests valuable information about the hotel and surrounding area.
• Support Revenue Management: Play a key role in driving the hotel's revenue strategy by accurately managing guest preferences and room assignments.
• Resolve Guest Concerns: Tactfully handle guest concerns and provide resolutions that leave a lasting positive impression.
• Collaborate Across Teams: Work closely with departments to ensure guests receive outstanding service and their needs are always met.
• Maintain a Welcoming Environment: Keep the front desk and lobby areas spotless, ensuring every guest feels right at home.
• Stay Prepared: Follow emergency procedures and be an active participant in the hotel’s Safety Committee to ensure the safety of both guests and staff.
• Adapt to Business Needs: Be flexible and ready to work various shifts to support our business needs, ensuring a smooth operation at all times.

What You Need To Succeed

• Passion for Hospitality: Previous experience in the hospitality industry is a plus, but a positive attitude and willingness to learn are key!
• Strong Communication Skills: You’ll need to be a confident communicator, fluent in English, both written and spoken.
• Attention to Detail: Your organizational and problem-solving skills will help you excel in a fast-paced, ever-changing environment.
• Tech-Savvy: Comfortable using computer systems and applications related to guest reservations and reporting.
• Confidentiality: You’ll handle sensitive guest information, so integrity and confidentiality are a must.
• Multitasking Ability: You’ll need to juggle multiple tasks while maintaining a calm and friendly demeanor.

Additional Perks & Requirements

• Uniform & Grooming: You’ll be representing the hotel, so a neat, clean, and professional appearance is a must.
• Physical Demands: Must be able to lift up to 25 pounds, bend, reach, and move around your workspace comfortably.
• Safety First: Be trained in Personal Protective Equipment (PPE) and follow safety procedures for the well-being of all.
• Training & Certification: CPR and First Aid certification is a bonus, and we’ll support you in obtaining any necessary certifications.

Why Join Us?

• Dynamic Work Environment: Work alongside a dedicated team of professionals in a hotel that’s known for its commitment to excellence.
• Growth Opportunities: We support your career development and provide opportunities for advancement within our company.
• Employee Benefits: Enjoy a range of benefits designed to support your well-being, including health plans and discounts.

If you’re ready to bring your hospitality skills to an exciting, fast-paced environment, we’d love to hear from you.
Position Information
Company: Winston Hospitality, Inc.
Position: Front Desk Agent
Status: Full Time
Shift: Second (Afternoon)
Req #: 11126554
Date Posted: September 10, 2026
Location: 21444 World Way Drive, Thackerville, US, OK, 73459
Job Category: Staff