FRONT DESK SUPERVISOR

WinStar World Casino Resort; Thackerville (OK); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Competitive pay & benefits

Job summary

WinStar World Hotel in Thackerville, OK seeks a Front Desk Supervisor to lead a dynamic front desk team. You will collaborate with the Front Office Manager to ensure smooth daily operations and exceptional guest experiences at one of the region's premier hotels.

The role emphasizes leadership, guest service, and revenue-focused performance in a fast-paced hospitality setting, with competitive pay and benefits. Previous front desk or hotel supervisory experience is preferred.

Qualifications

• Hospitality experience and customer-service mindset.
• Strong communication and leadership abilities.

Responsibilities

• Deliver 5-star guest service from check-in to check-out.
• Lead and motivate front desk staff and coordinate with Front Office Manager.
• Monitor reservations and departmental budgets to meet revenue goals.
• Provide ongoing training and coaching to the front desk team.
• Oversee daily hotel operations and support safety and guest experience initiatives.
• Foster a winning culture with high standards and guest focus.

Job description

Front Desk Supervisor

Thackerville, OK

$19.00 - $21.00 per hour

Join Our Dynamic Team at WinStar World Hotel! Front Desk Supervisor Opportunity

$19 - $21 per hour DOE

Are you a hospitality enthusiast who thrives in a fast-paced, customer-focused environment? Do you have a passion for creating unforgettable guest experiences while leading and inspiring a team? If so, we want YOU to be part of our amazing team at WinStar World Hotel!

As a Front Desk Supervisor, you will play a pivotal role in ensuring our guests receive exceptional service, while leading our talented front desk team to success. You’ll work hand‑in‑hand with our Front Office Manager to oversee daily hotel operations, maximize revenue, and foster a culture of excellence.

Key Responsibilities

Create Memorable Guest Experiences

Your top priority will be delivering 5-star customer service, ensuring each guest leaves with a smile. From check-ins to check-outs, you’ll be the face of our hotel, anticipating guest needs and delivering outstanding service every time.

Lead and Inspire

Take ownership of the front desk operations, motivate your team, and ensure that each staff member is in the right place at the right time to achieve success. Your leadership will drive daily performance and contribute to our hotel’s overall success.

Achieve Financial Success

Monitor room reservations, departmental budgets, and ensure revenue goals are met. You’ll assist in preparing financial reports and ensure our systems are in top shape to maximize profits.

Train, Develop, and Empower Your Team

With your experience and passion for development, you’ll provide continuous training, coaching, and feedback to your front desk team, helping them grow and excel in their roles.

Dynamic Hotel Operations

From staffing adjustments to assisting with sales calls, you'll ensure smooth operations by implementing corporate marketing initiatives, investigating guest complaints, and ensuring that safety standards are always met.

Be Part of a Winning Culture

At WinStar, we pride ourselves on our culture and the work we do together to create a vibrant, supportive, and guest-centered environment. You'll practice our values, ensure high standards are met, and have a positive impact on our team and guests.

Experience

What We’re Looking For:

You bring previous hospitality experience, with a keen understanding of front office operations, customer service, and management.

Excellent Communication

Strong written and verbal communication skills are essential to ensure clear direction and exceptional service.

Attention to Detail & Problem-Solving

Your ability to manage multiple priorities in a fast-paced environment while maintaining high service standards will set you apart.

Financial & Operational Acumen

A solid understanding of hotel systems and financial management will help you thrive in this role.

Team Player

You have a natural ability to work well with others, inspire your team, and foster a positive work environment.

Physical & Mental Requirements

• Ability to move swiftly and safely in a dynamic environment.
• Capable of lifting up to 25 pounds.
• Comfortable working in varying temperatures and high-energy settings.

Why Join Us?

Career Growth

At WinStar World Hotel, we believe in promoting from within. Your career development is a top priority, and we provide opportunities for advancement in this growing and thriving organization.

Exciting Environment

Working with a passionate team in one of the largest hotel resorts in the region will provide you with an energizing and rewarding experience every day!

Competitive Pay & Benefits

We offer competitive salaries and benefits to reward your hard work and dedication.

Position Information

Company: Winston Hospitality, Inc.

Position: Front Desk Supervisor

Status: Full Time

Pay Range: $19.00 - $21.00/hr

Shift: First (Day), Second (Afternoon)

Req #: 11128637

Date Posted: September 14, 2026

Location: 21444 World Way Drive, Thackerville, US, OK, 73459

Job Category: Staff