Guest Experience Specialist — Front Desk

Focus Management Group; Tulsa (OK); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Employee Discount

Health Insurance

Life Insurance

Paid Time Off

Vision Insurance

STD

LTD

Hospital Indemnity

Critical Illness

Job summary

Tall Grass Hospitality, LLC in Tulsa, OK is seeking a Guest Service Agent to manage front desk operations, greet guests, handle inquiries, process check-ins and check-outs, and promote hotel services with a friendly, attentive approach.

The role requires excellent communication, a customer-focused attitude, and the ability to work in a fast-paced environment; experience in hospitality and hotel software is a plus, with opportunities for growth and employee benefits.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or hospitality roles.
• Strong verbal and written communication skills.
• Excellent interpersonal skills, a positive attitude, and the ability to work in a fast-paced environment.

Responsibilities

• Greet and welcome guests upon arrival, ensuring a smooth check-in process.
• Handle guest inquiries and requests promptly and professionally, providing accurate information about hotel amenities and local attractions.
• Process guest check-outs, including payment transactions and billing inquiries.
• Maintain accurate records of guest information and reservations in the hotel management system.
• Collaborate with housekeeping and maintenance teams to ensure guest rooms and common areas are clean and well-maintained.
• Provide information about hotel services, amenities, and local attractions.
• Uphold high standards of phone etiquette while managing incoming calls.
• Assist in promoting hotel services and upselling additional offerings.

Skills

Strong communication

Interpersonal skills

Customer service

Fast-paced environment

Education

High school diploma or equivalent

Tools

Hotel management software

Job description

Tall Grass Hospitality, LLC in Tulsa, OK is seeking a Guest Service Agent to manage front desk operations, greet guests, handle inquiries, process check-ins and check-outs, and promote hotel services with a friendly, attentive approach.

The role requires excellent communication, a customer-focused attitude, and the ability to work in a fast-paced environment; experience in hospitality and hotel software is a plus, with opportunities for growth and employee benefits.