Guest Experience Specialist - Front Desk

OTH Hotels Resorts; Youngstown (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

OTH Hotels Resorts is seeking a Guest Service Agent to join the Rooms team on property. You will handle check‑in/check‑out, reservations, guest inquiries, and front office support with a friendly, professional demeanor in a fast-paced hotel environment.

The position requires flexible scheduling including evenings, weekends, and holidays, with strong customer service and communication skills to ensure an outstanding guest experience.

Qualifications

• High school diploma or equivalent required.
• Hospitality degree preferred.
• Previous customer service or hospitality experience preferred.

Responsibilities

• Greet guests warmly upon arrival and provide efficient check-in and check-out services.
• Manage room reservations using hotel property management software.
• Respond to guest inquiries, requests, and complaints promptly and professionally.
• Provide information about hotel amenities, services, and local attractions.
• Handle billing, payments, and cash transactions accurately and securely.
• Coordinate with housekeeping and maintenance to ensure room readiness and guest satisfaction.
• Answer phone calls, emails, and other guest communication channels.
• Maintain accurate guest records and front office documentation.
• Upsell rooms and promote hotel services when appropriate.
• Support overall front office operations as needed.

Skills

Customer service

Communication

Multitasking

Problem solving

Cash handling

Education

High school diploma or GED

Hospitality degree preferred

Tools

PMS

Job description

OTH Hotels Resorts is seeking a Guest Service Agent to join the Rooms team on property. You will handle check‑in/check‑out, reservations, guest inquiries, and front office support with a friendly, professional demeanor in a fast-paced hotel environment.

The position requires flexible scheduling including evenings, weekends, and holidays, with strong customer service and communication skills to ensure an outstanding guest experience.