Guest Experience Concierge — Front Desk

Coury Hospitality; Norman (OK); On-site; USD 17,000 - 22,000; Full time

Job summary

NOUN Hotel in Norman, Oklahoma, is seeking a Front Desk Agent to deliver warm and professional guest service, manage check-ins/check-outs, and assist guests with accommodations and local recommendations. You will collaborate with multiple hotel teams to ensure a seamless experience for every guest.

The role requires strong communication, cash-handling accuracy, and the ability to work in a fast-paced environment, including evenings, weekends, and holidays.

Qualifications

• Previous customer service experience preferred.
• Previous hotel/front desk experience preferred.
• Previous cashier experience and basic accounting knowledge preferred.
• Ability to clearly and professionally communicate in English, both verbally and in writing.
• Strong customer service and interpersonal skills.

Responsibilities

• Welcome guests with warmth and professionalism at check-in.
• Register guests accurately with reservations and reflect preferences.
• Assist guests with accommodations and identify best options.
• Process check-outs and handle payments per procedures.
• Communicate guest information to other departments.
• Maintain key control and protect guest information.

Skills

Customer service

Cash handling

English proficiency

Multitasking

Front desk tech

Tools

POS system

Front Office software

Job description

NOUN Hotel in Norman, Oklahoma, is seeking a Front Desk Agent to deliver warm and professional guest service, manage check-ins/check-outs, and assist guests with accommodations and local recommendations. You will collaborate with multiple hotel teams to ensure a seamless experience for every guest.

The role requires strong communication, cash-handling accuracy, and the ability to work in a fast-paced environment, including evenings, weekends, and holidays.