Guest Experience Specialist - Front Desk, Flexible Hours

Extended Stay Premier Cleveland; Independence Township (OH); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Flexible scheduling

Job summary

Extended Stay Premier Cleveland is seeking a Front Desk Agent to greet guests and manage reservations in person, by phone, and via email. You will balance cash and prepare shift reports while addressing guest questions about services, local directions, and dining options.

Responsibilities include checking guests in/out, processing payments, and coordinating with housekeeping and maintenance to resolve issues promptly. Flexibility for weekends and holidays is required.

Qualifications

• Proven customer service experience with a strong guest-focused mentality.
• Experience in hospitality or customer service is preferred but not required.
• Proficiency in internet software and Microsoft Office applications.
• Ability to balance cash and generate straightforward reports.

Responsibilities

• Take reservations over the telephone, through emails and in person, including groups.
• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift.
• Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions.
• Handle guest check-ins, check-outs, and payment processing with accuracy.
• Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly.
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.
• Proven customer service experience with a strong guest-focused mentality.
• Availability to work flexible schedules, including weekends and holidays.

Skills

Customer service

Multitasking

Communication

Guest relations

Flexible schedule

Tools

Microsoft Excel

Microsoft Word

Outlook

PowerPoint

Internet software

Job description

Extended Stay Premier Cleveland is seeking a Front Desk Agent to greet guests and manage reservations in person, by phone, and via email. You will balance cash and prepare shift reports while addressing guest questions about services, local directions, and dining options.

Responsibilities include checking guests in/out, processing payments, and coordinating with housekeeping and maintenance to resolve issues promptly. Flexibility for weekends and holidays is required.