Front Desk Agent

ARK Hospitality; Independence Township (OH); On-site; USD 19,000 - 28,000; Full time

Job summary

ARK Hospitality seeks a Front Desk Agent for Extended Stay Premier Cleveland in Independence, OH. You will be the first contact for guests, managing reservations, check-ins/outs, and guest inquiries while coordinating with housekeeping and maintenance to ensure a seamless stay.

The role requires strong customer service, flexibility for weekends/holidays, and proficiency with MS Office applications. Prior hospitality experience is preferred but not required.

Qualifications

• Proven customer service experience with a strong guest-focused mentality.
• Experience in hospitality or customer service is preferred but not required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Availability to work flexible schedules, including weekends and holidays.

Responsibilities

• Take reservations over the telephone, through emails and in person, including groups.
• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift.
• Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions.
• Handle guest check-ins, check-outs, and payment processing with accuracy.
• Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly.
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.
• Proven customer service experience with a strong guest-focused mentality.
• Availability to work flexible schedules, including weekends and holidays.

Skills

Reservations

Cash handling

Guest queries

Check-in/out

Housekeeping coordination

MS Office

Customer service

Weekend availability

Accommodations

Tools

Microsoft Excel

Microsoft Word

Outlook

PowerPoint

Job description

Extended Stay Premier Cleveland • Independence, OH, US

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values.

• Take reservations over the telephone, through emails and in person, including groups
• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift
• Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions
• Handle guest check-ins, check-outs, and payment processing with accuracy.
• Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly.
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.
• Experience in hospitality or customer service is preferred but not required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Proven customer service experience with a strong guest-focused mentality
• Availability to work flexible schedules, including weekends and holidays.

Compensation

$17 hourly

At ARK, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get on board with all things ARK!