Guest Experience Specialist - Front Desk

ARK Hospitality; Independence Township (OH); On-site; USD 19,000 - 28,000; Full time

Job summary

ARK Hospitality seeks a Front Desk Agent for Extended Stay Premier Cleveland in Independence, OH. You will be the first contact for guests, managing reservations, check-ins/outs, and guest inquiries while coordinating with housekeeping and maintenance to ensure a seamless stay.

The role requires strong customer service, flexibility for weekends/holidays, and proficiency with MS Office applications. Prior hospitality experience is preferred but not required.

Qualifications

• Proven customer service experience with a strong guest-focused mentality.
• Experience in hospitality or customer service is preferred but not required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Availability to work flexible schedules, including weekends and holidays.

Responsibilities

• Take reservations over the telephone, through emails and in person, including groups.
• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift.
• Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions.
• Handle guest check-ins, check-outs, and payment processing with accuracy.
• Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly.
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.
• Proven customer service experience with a strong guest-focused mentality.
• Availability to work flexible schedules, including weekends and holidays.

Skills

Reservations

Cash handling

Guest queries

Check-in/out

Housekeeping coordination

MS Office

Customer service

Weekend availability

Accommodations

Tools

Microsoft Excel

Microsoft Word

Outlook

PowerPoint

Job description

ARK Hospitality seeks a Front Desk Agent for Extended Stay Premier Cleveland in Independence, OH. You will be the first contact for guests, managing reservations, check-ins/outs, and guest inquiries while coordinating with housekeeping and maintenance to ensure a seamless stay.

The role requires strong customer service, flexibility for weekends/holidays, and proficiency with MS Office applications. Prior hospitality experience is preferred but not required.