Guest Experience Specialist - Front Desk (Flexible Hours)

Dreamscape Hospitality; Galveston (TX); On-site; USD 21,000 - 26,000; Full time

Job summary

Dreamscape Hospitality is seeking a Guest Services Representative to deliver exceptional hospitality at our Galveston property. You will assist guests with check-in/check-out, manage reservations, and respond to inquiries to ensure a memorable stay.

This frontline role requires strong communication, a welcoming demeanor, and the ability to multitask in a fast-paced environment. Experience in hospitality or customer service is preferred, and basic computer skills are essential for reservation

Qualifications

• High school diploma or equivalent required.
• Hospitality or customer service experience preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Greet guests upon arrival, check them in and provide information about services and amenities.
• Handle guest check-outs with accurate billing and payment processing.
• Answer and manage incoming calls, respond to inquiries, and resolve issues.
• Make, modify, and cancel guest reservations as needed.
• Provide concierge services and recommend local attractions, restaurants, and activities.
• Maintain a tidy and organized front desk area.
• Assist with luggage handling and other guest services as required.
• Uphold the hotel’s standards of quality and hospitality at all times.

Skills

Strong communication

Interpersonal skills

Multitasking

Education

High school diploma or equivalent

Hospitality training / some college

Tools

Reservation software

Job description

Dreamscape Hospitality is seeking a Guest Services Representative to deliver exceptional hospitality at our Galveston property. You will assist guests with check-in/check-out, manage reservations, and respond to inquiries to ensure a memorable stay.

This frontline role requires strong communication, a welcoming demeanor, and the ability to multitask in a fast-paced environment. Experience in hospitality or customer service is preferred, and basic computer skills are essential for reservation