Guest Experience Concierge (Front Desk)

Dreamscape Hospitality; Bradenton (FL); On-site; USD 21,000 - 29,000; Full time

Job summary

Dreamscape Hospitality in Bradenton, FL seeks a Guest Services Representative to deliver exceptional service at the front desk, assist guests with check-in/check-out, and answer inquiries to ensure a memorable stay. You will coordinate reservations, provide local recommendations, and maintain a welcoming, organized reception area in a professional hotel environment.

This role requires strong communication and a customer-first attitude, with flexible hours including evenings, weekends, and

Qualifications

• High school diploma or equivalent required.
• Previous experience in customer service, hospitality, or related field preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Basic computer skills; experience with hotel reservation software is a plus.

Responsibilities

• Greet guests upon arrival, check them in, and provide information about the hotel’s services and amenities.
• Handle guest check-outs, ensuring accurate billing and payment processing.
• Answer and manage incoming calls, responding to guest inquiries, and providing solutions to guest issues.
• Make, modify, and cancel guest reservations as needed.
• Provide concierge services, such as recommending local attractions, restaurants, and activities.
• Maintain a tidy and organized front desk area.
• Assist with luggage handling and other guest services as required.
• Uphold the hotel’s standards of quality and hospitality at all times.

Skills

Communication

Interpersonal skills

Multitasking

Fast-paced environment

Computer literacy

Reservation software

Education

High school diploma or equivalent

Hospitality training / some college

Tools

Hotel reservation software

Job description

Dreamscape Hospitality in Bradenton, FL seeks a Guest Services Representative to deliver exceptional service at the front desk, assist guests with check-in/check-out, and answer inquiries to ensure a memorable stay. You will coordinate reservations, provide local recommendations, and maintain a welcoming, organized reception area in a professional hotel environment.

This role requires strong communication and a customer-first attitude, with flexible hours including evenings, weekends, and