Guest Experience Specialist (Front Desk & Concierge)

Aloft Tempe; Tempe (AZ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision, disability, &

Life insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Job summary

Aloft Tempe is seeking a Front Desk Agent to warmly greet guests, process check-ins/outs, secure payment, and handle reservations with accuracy while upholding brand standards. You will maintain room status, assist guests with requests, ensure safety and a clean lobby, and communicate shift information to the Front Office team to ensure a smooth guest experience.

Daily duties include cash drawer management, completing nightly paperwork, and providing local information to guests in a

Responsibilities

• Process check-ins and check-outs, secure payment, verify and adjust guest billing.
• Assist guests with reservations and requests in a friendly, professional and timely manner.
• Greet guests, register and assign rooms; maintain room status inventory.
• Count cash and maintain cash drawer accuracy at start/end of shift.
• Communicate shift information to Front Office Manager and desk staff for smooth transitions.
• Keep lobby and bathrooms clean and presentable.
• Coordinate with hotel departments to deliver high-quality customer service.
• Answer inquiries about hotel services, registration and local attractions.
• Complete all shift paperwork and nightly audit reports.

Job description

Aloft Tempe is seeking a Front Desk Agent to warmly greet guests, process check-ins/outs, secure payment, and handle reservations with accuracy while upholding brand standards. You will maintain room status, assist guests with requests, ensure safety and a clean lobby, and communicate shift information to the Front Office team to ensure a smooth guest experience.

Daily duties include cash drawer management, completing nightly paperwork, and providing local information to guests in a