Front Desk Guest Service Specialist

ADP, Inc.; Tempe (AZ); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

Ignite Hotels in Tempe, AZ is seeking a Front Desk Agent to greet guests, manage check-in/check-out, and support daily front office operations in a fast-paced hotel environment.

The role emphasizes friendly service, accuracy in reservations and payments, teamwork with housekeeping and maintenance, and adherence to brand standards. Evening/weekend availability may be required. High school diploma or GED preferred, previous hospitality experience a plus.

Qualifications

• High school diploma or GED required.
• Customer service or hospitality experience preferred (hotel front desk a plus).
• Ability to multitask and remain calm in a fast-paced environment.

Responsibilities

• Greet guests and manage check-in/check-out.
• Handle guest questions and requests professionally.
• Process reservations, room assignments, and payments.
• Maintain front desk and lobby standards.
• Coordinate with housekeeping and maintenance to meet guest needs.
• Answer phones and manage emails.

Skills

Customer service

Multitasking

Professional communication

Attention to detail

Education

High school diploma or GED

Tools

Opera

OnQ

Choice Advantage

Job description

Ignite Hotels in Tempe, AZ is seeking a Front Desk Agent to greet guests, manage check-in/check-out, and support daily front office operations in a fast-paced hotel environment.

The role emphasizes friendly service, accuracy in reservations and payments, teamwork with housekeeping and maintenance, and adherence to brand standards. Evening/weekend availability may be required. High school diploma or GED preferred, previous hospitality experience a plus.