Guest Experience Front Desk Agent - Paid Daily

Aloft Phoenix Airport; Phoenix (AZ); Vor Ort; USD 30.000 - 40.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

Company-paid life insurance

Paid time off

401(k) with employer match

Voluntary disability and life benefits

Get paid daily

Zusammenfassung

Aloft Phoenix Airport is seeking a Front Desk Agent to greet guests and manage check-in/check-out with efficiency and courtesy. You will address guest questions and requests, coordinate with other departments, and help ensure a positive first impression during every stay.

The role requires strong communication, the ability to stand for long shifts, and flexibility to work evenings, weekends, and holidays. Comprehensive benefits are available for full-time team members.

Qualifikationen

• Previous customer service experience in a fast-paced environment.
• Strong verbal and written communication skills.
• Able to read, write, type and use basic technology.
• Must be able to stand for an entire shift and lift at least 25 pounds.

Aufgaben

• Ensure that all guests receive a friendly, efficient and error-free check-in and check-out experience.
• Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met.
• Answer questions regarding the local area and facilities and be able to give proper directions and resources to positively influence each guest’s stay.
• Demonstrate proper phone etiquette including transferring calls, taking messages and making reservations.
• Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
• Support the goals of the hotel through teamwork and collaboration with all departments.

Kenntnisse

Customer service

Communication skills

Typing

Jobbeschreibung

Aloft Phoenix Airport is seeking a Front Desk Agent to greet guests and manage check-in/check-out with efficiency and courtesy. You will address guest questions and requests, coordinate with other departments, and help ensure a positive first impression during every stay.

The role requires strong communication, the ability to stand for long shifts, and flexibility to work evenings, weekends, and holidays. Comprehensive benefits are available for full-time team members.