Front Desk Guest Experience Pro | Daily Pay

Aloft-Phoenix-Airport; Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance (health)

Dental insurance

Vision insurance

Life insurance

401(k) with employer matching

Paid time off

Disability insurance

Daily pay

Tuition reimbursement

Job summary

InnVentures, operator of Aloft Phoenix Airport, is seeking a Front Desk Agent to greet guests and be the first impression during check-in and stay, delivering friendly, efficient service.

You will handle requests, provide local information, manage phone calls, and assist with reservations, while respecting cash handling procedures. Strong communication and guest-facing experience are essential.

Qualifications

• Previous customer service experience where you have been guest facing in a fast-paced environment is ideal.
• Strong verbal and written communication skills.
• You must be able to read, write, type and use basic technology.
• This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds.
• Applicants must be available to work evenings, weekends and holidays.

Responsibilities

• Ensure that all guests receive a friendly, efficient and error-free check-in and check-out experience.
• Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met.
• Answer questions regarding the local area and facilities and be able to give proper directions and resources to positively influence each guest’s stay.
• Demonstrate proper phone etiquette including transferring calls, taking messages and making reservations.
• Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
• Support the goals of the hotel through teamwork and collaboration with all departments.

Skills

Customer service

Guest facing

Verbal & written communication

Reading/writing/typing

Stand for shift

Job description

InnVentures, operator of Aloft Phoenix Airport, is seeking a Front Desk Agent to greet guests and be the first impression during check-in and stay, delivering friendly, efficient service.

You will handle requests, provide local information, manage phone calls, and assist with reservations, while respecting cash handling procedures. Strong communication and guest-facing experience are essential.