Guest Experience Supervisor, Front Office

TPG Hotels and Resorts; Town of Florida (NY); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health, Dental & Vision

401(k) Match

Paid Time Off

Employee Assistance

Hotel Discounts

Job summary

TPG Hotels and Resorts is seeking a Front Office Supervisor to lead the front desk team, ensure seamless check-in/check-out, and uphold guest service standards. You will train staff, handle guest inquiries and complaints, and coordinate with other departments to fulfill guest requests.

You will also help implement service improvements while preserving guest privacy and security. This role requires strong communication, problem-solving, and flexible scheduling abilities.

Qualifications

• High school diploma or equivalent (bachelor's degree in hospitality management preferred).
• 1-2 years supervisory experience in front desk or guest services.
• Excellent communication and interpersonal skills.
• Knowledge of hotel management software and reservation systems.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

• Greet and assist guests with check-in and check-out procedures.
• Address guest inquiries and resolve issues to ensure satisfaction.
• Supervise front desk staff and coordinate with other departments.
• Provide ongoing training to front office staff on service standards and procedures.

Skills

Customer service

Supervisory experience

Communication skills

Problem-solving

Hospitality software

Flexibility

Education

High school diploma or equivalent

Bachelor's degree in hospitality management (preferred)

Tools

Hotel software

Reservation systems

Job description

TPG Hotels and Resorts is seeking a Front Office Supervisor to lead the front desk team, ensure seamless check-in/check-out, and uphold guest service standards. You will train staff, handle guest inquiries and complaints, and coordinate with other departments to fulfill guest requests.

You will also help implement service improvements while preserving guest privacy and security. This role requires strong communication, problem-solving, and flexible scheduling abilities.