Front Desk Concierge — Guest Experience (Hotel Discounts)

TPG Hotels & Resorts; Florida; Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

Amazing hotel discounts

401(k) retirement plan with company-m면

Job summary

TPG Hotels & Resorts is seeking a Front Desk Agent to warmly welcome guests, manage reservations, handle check-in/check-out, and process payments. You will respond to inquiries by phone and email, coordinate with departments, and assist with guest needs to ensure a smooth stay.

Responsibilities include administrative tasks, cash handling, and maintaining security protocols. A positive, professional demeanor and strong time-management skills are essential for success in this role.

Qualifications

• High school education or equivalent experience.
• Strong guest service orientation.
• Basic accounting skills.
• Excellent written and verbal communication.
• Proficiency with computer, calculator, and phone.
• Ability to stay calm under pressure.
• Strong organizational and time management skills.

Responsibilities

• Greet guests and assist with check-in and reservations.
• Handle check-out, payments, and issue receipts.
• Answer calls, direct inquiries, and respond to emails.
• Manage reservations, cancellations, and modifications.
• Assist guests with requests and local recommendations.
• Perform administrative tasks and maintain records.
• Monitor access, issue visitor badges, and follow security protocols.
• Handle cash transactions and reconcile at end of shift.
• Multitask across guest needs, calls, and admin tasks.
• Collaborate with housekeeping, maintenance, and management.
• Follow emergency procedures and assist guests as needed.

Skills

Guest service orientation

Communication skills

Basic accounting

Computer proficiency

Time management

Organizational skills

Education

High school diploma or equivalent

Tools

Computer

Calculator

Phone

Job description

TPG Hotels & Resorts is seeking a Front Desk Agent to warmly welcome guests, manage reservations, handle check-in/check-out, and process payments. You will respond to inquiries by phone and email, coordinate with departments, and assist with guest needs to ensure a smooth stay.

Responsibilities include administrative tasks, cash handling, and maintaining security protocols. A positive, professional demeanor and strong time-management skills are essential for success in this role.