Guest Experience Front Desk Specialist (2pm-10pm & Overnight)

ADP, Inc.

Fresno (CA)

On-site

USD 19,000 - 25,000

Full time

5 days ago

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Job summary

ADP, Inc. Fresno is seeking a full-time Front Desk Associate to provide prompt, friendly guest service and handle check-in/check-out processes on site. Availability for 2pm-10pm and 10pm-6am shifts is required; strong English and computer skills are essential.

You will act as MOD when scheduled and participate in brand trainings. Responsibilities include greeting guests, answering phones, upselling rooms, processing payments, and maintaining lobby area; weekend and holiday shifts may be

Qualifications

High school diploma or equivalent.
Ability to speak fluent English.
Strong computer and typing skills.

Responsibilities

Register guests, issue room keys, provide information on hotel services and local area.
Answer phones promptly and courteously.
Upsell rooms where possible to maximize hotel revenue.
Act as the Manager on Duty (MOD) when scheduled.
Perform check-in / check-out of hotel guests in a timely and professional manner.
Maintain lobby and public areas appearance and cleanliness.
Process cash and credit card transactions per established procedures.
Respond to guest complaints with service recovery to ensure satisfaction.
Complete brand trainings and log on to Brand Portal; learn brand requirements.
Be proficient on the use of front office equipment (credit card machines, copier, fax).
Read and document events and incidents in the communication log.