Front Desk & Guest Experience Specialist

Choice Hotels; Simi Valley (CA); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

Talentify in Simi Valley, CA seeks a Front Desk/Guest Services Associate to deliver prompt, courteous service and facilitate smooth check-in/check-out. You will answer phones, assist guests with information, and uphold brand standards.

The role requires strong English skills, a preference for bilingual (English/Spanish), tech-savvy abilities, and the stamina to stand for long periods. Weekend/holiday availability is expected.

Qualifikationen

• High school diploma or equivalent.
• Fluent English speaking required.
• Bilingual (English/Spanish) preferred.
• Strong computer and typing skills; tech-savvy.
• Must be able to stand for long periods behind the desk.
• Ability to lift/carry items up to 50 pounds.
• Willing to work weekends and holidays.
• Handling objects, products and equipment with care.

Aufgaben

• Provide prompt, friendly, professional guest service.
• Check-in and check-out hotel guests efficiently.
• Act as Manager on Duty when scheduled.
• Register guests, issue room keys, and provide local info.
• Answer phones promptly and courteously.
• Upsell rooms to maximize revenue where appropriate.
• Be proficient with the Property Management System.
• Complete brand trainings and follow franchise procedures.
• Ensure lobby and public areas are clean and presentable.
• Handle guest complaints and service recovery as needed.
• Support other front office duties and reporting as required.

Kenntnisse

Fluent English

Bilingual English/Spanish

Tech-savvy computer skills

Typing skills

Stand for long periods

Lift up to 50 pounds

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Talentify in Simi Valley, CA seeks a Front Desk/Guest Services Associate to deliver prompt, courteous service and facilitate smooth check-in/check-out. You will answer phones, assist guests with information, and uphold brand standards.

The role requires strong English skills, a preference for bilingual (English/Spanish), tech-savvy abilities, and the stamina to stand for long periods. Weekend/holiday availability is expected.