Operations Supervisor - Front Desk & Housekeeping

ADP, Inc.; Simi Valley (CA); On-site; USD 18,000 - 29,000; Full time

Job summary

ADP, Inc. is seeking a hands-on Operations Supervisor in Simi Valley, CA. This working manager acts as second-in-command to the General Manager, ensuring exceptional guest experiences and staff performance across Front Desk and Housekeeping.

The role includes covering AM/PM/night shifts, participating in regular rotation, and performing supervisory and administrative duties to maintain service standards.

Qualifications

• Minimum of 2 years of hotel experience, preferably in Front Desk or Housekeeping supervision.
• Strong leadership, communication, and problem-solving skills.
• Ability to manage guest issues with professionalism and empathy.
• Open availability — must be able to work AM, PM, and Night Audit shifts, including weekends and holidays.
• Ability to stand for long periods and perform light physical duties as needed.

Responsibilities

• Serve as the Manager on Duty (MOD) as scheduled, handling guest concerns and ensuring prompt, professional resolution.
• Support front desk operations, ensuring smooth check-in/check-out processes and adherence to brand service standards.
• Maintain a visible presence throughout the hotel, proactively identifying and addressing guest or property needs.
• Manage guest feedback and reviews, ensuring timely follow-up and effective service recovery.
• Escalation tree, shift handoff list, payments/key controls, and guest-recovery limits.
• Guest recovery cost controls with fast approvals: comp up to $25 per incident; $25–$50 with manager approval; GM approval for higher issues.

Skills

Guest experience

Leadership

Communication

Problem solving

Flexibility

Job description

ADP, Inc. is seeking a hands-on Operations Supervisor in Simi Valley, CA. This working manager acts as second-in-command to the General Manager, ensuring exceptional guest experiences and staff performance across Front Desk and Housekeeping.

The role includes covering AM/PM/night shifts, participating in regular rotation, and performing supervisory and administrative duties to maintain service standards.