Guest Experience Lead — Front Desk & Check-In

ADP, Inc.; Norco (CA); On-site; USD 38,000 - 48,000; Full time

Job summary

ADP, Inc. is seeking a full-time Front Desk/Guest Services associate in Norco, CA. You will manage guest check-ins and check-outs, act as Manager on Duty when scheduled, and provide friendly, professional service in a busy hotel environment.

Responsibilities include registering guests, answering phones, upselling rooms, and using the Property Management System. Brand trainings and adherence to procedures are required, with shifts including weekends and holidays.

Qualifications

• High school diploma or equivalent.
• Fluent English required.
• Strong computer and typing skills; tech-savvy.
• Able to stand for long periods behind front desk.
• Willing to work weekends/holidays and multiple shifts.

Responsibilities

• Provide prompt, courteous guest service.
• Check-in / check-out of hotel guests in a timely, professional manner.
• Act as the Manager on Duty (MOD) when scheduled.
• Register guests, issue room keys, provide information on hotel services, local area and room location.
• Answer phones promptly and courteously.
• Upsell rooms to maximize hotel revenue.
• Be proficient with the Property Management System.
• Complete brand trainings; log on to Brand Portal and follow brand requirements.
• Know all hotel operating procedures.
• Process cash and credit card transactions accurately.
• Respond to guest complaints and requests with appropriate service recovery.
• Perform other duties including guest room tours, breakfast setup, data entry, reports.

Skills

English fluency

Typing skills

Tech-savvy

Customer service

Education

High School Diploma or equivalent

Tools

Property Management System

Credit card machine

Copier

Fax

Job description

ADP, Inc. is seeking a full-time Front Desk/Guest Services associate in Norco, CA. You will manage guest check-ins and check-outs, act as Manager on Duty when scheduled, and provide friendly, professional service in a busy hotel environment.

Responsibilities include registering guests, answering phones, upselling rooms, and using the Property Management System. Brand trainings and adherence to procedures are required, with shifts including weekends and holidays.