Guest Experience Specialist — Front Desk (Austin, On-Site)

Workforce Opportunity Services; Austin (TX); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Benefits package

Paid time off

Job summary

Workforce Opportunity Services in Austin, TX is seeking a full-time front desk associate to greet guests, manage check-in/check-out, reservations, and payments, and coordinate guest requests. You will maintain accurate records in our property system and work with other teams to resolve issues.

The ideal candidate has 1+ year in front desk, hotel, or customer service, strong communication and problem-solving skills, and comfort with Microsoft Office.

Qualifications

• Strong communication and problem-solving skills.
• 1+ years of front desk, hotel, or customer service experience.
• Comfortable with computers and Microsoft Office.
• Cash handling experience is a plus.
• High school diploma or equivalent required.

Responsibilities

• Greet guests and handle check-in, check-out, and reservations.
• Answer phones and coordinate guest requests.
• Process payments and keep accurate records in the property system.
• Resolve guest issues professionally and hand off to the appropriate team.

Skills

Communication skills

Problem solving

Cash handling

Microsoft Office

Customer service experience

Education

High school diploma or equivalent

Job description

Workforce Opportunity Services in Austin, TX is seeking a full-time front desk associate to greet guests, manage check-in/check-out, reservations, and payments, and coordinate guest requests. You will maintain accurate records in our property system and work with other teams to resolve issues.

The ideal candidate has 1+ year in front desk, hotel, or customer service, strong communication and problem-solving skills, and comfort with Microsoft Office.