Guest Experience Concierge — Luxury Hotel Front Desk

Starwood Hotels & Resorts Worldwide, Inc.; Austin (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

1 Hotel Austin is seeking a Front Desk Agent to warmly welcome guests, manage check-ins/outs, and provide information on local attractions. You will resolve guest concerns, input requests in HotSOS, and collaborate with team leaders to ensure smooth operations and outstanding service.

The role demands multitasking, a professional demeanor, and a passion for hospitality in a fast-paced environment. A flexible schedule including holidays and weekends is required to support a 24-hour operation.

Qualifications

• Must be organized with strong multitasking abilities.
• Excellent guest service skills and professional communication.
• Ability to read and follow safety rules and procedures.
• Strong problem solving and quick decision-making in guest-related scenarios.

Responsibilities

• Manage guest check-ins and check-outs efficiently to enhance experience.
• Answer inquiries and provide information on hotel and local attractions.
• Input guest concerns and work orders in HotSOS and coordinate with team.
• Maintain professional appearance and uphold hotel policies and standards.

Skills

Multitasking

Guest service

Effective communication

Professional demeanor

Problem solving

Teamwork

Technology literacy

Flexible schedule

Tools

HotSOS

Job description

1 Hotel Austin is seeking a Front Desk Agent to warmly welcome guests, manage check-ins/outs, and provide information on local attractions. You will resolve guest concerns, input requests in HotSOS, and collaborate with team leaders to ensure smooth operations and outstanding service.

The role demands multitasking, a professional demeanor, and a passion for hospitality in a fast-paced environment. A flexible schedule including holidays and weekends is required to support a 24-hour operation.