Guest Experience Specialist - Front Desk

Concord Hospitality Enterprises Co.; Wilmington (NC); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Competitive wages

Health plans

Life insurance

Disability coverage

401k match

Tuition assistance

Discounted hotel rates

Training & development

Job summary

Concord Hospitality Enterprises Co. in Wilmington, NC is seeking a Front Desk Clerk to deliver warm, professional guest service and ensure a welcoming experience from check-in to check-out.

You will manage reservations, process payments, answer inquiries, monitor room availability, and keep the lobby tidy while following safety procedures. A flexible schedule including evenings, weekends, and holidays is required. Previous hospitality or customer service experience is preferred.

Qualifications

• High school diploma or equivalent preferred.
• Hospitality or customer service experience preferred.
• Strong communication and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with basic computer and cash-handling skills.
• Professional, reliable, and service-focused.
• Ability to stand for extended periods and lift up to 40 lbs. when needed.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Skills

Strong communication & guest service

Multitasking

Detail oriented

Professional & reliable

Stand/walk 40 lbs

Flexible schedule

Education

High school diploma or equivalent

Job description

Concord Hospitality Enterprises Co. in Wilmington, NC is seeking a Front Desk Clerk to deliver warm, professional guest service and ensure a welcoming experience from check-in to check-out.

You will manage reservations, process payments, answer inquiries, monitor room availability, and keep the lobby tidy while following safety procedures. A flexible schedule including evenings, weekends, and holidays is required. Previous hospitality or customer service experience is preferred.