Guest Services Specialist - Front Desk & Care

Concord Hospitality Enterprises Co.; Charlotte (NC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive wages

Medical/dental/vision plans

Life insurance

ST/LT disability options

401K options

Tuition assistance

Discounted room rates at Concord owned

Training & development

Career advancement opportunities

Job summary

Concord Hospitality Enterprises Co. in Charlotte, NC is seeking a Front Desk Clerk/Guest Services Clerk to be at the heart of guest interactions, delivering warm, proactive service and smooth check-ins to uphold an exceptional guest experience.

As a Front Desk Clerk, you will handle guest requests, payments, safety procedures, and coordinate with other departments to resolve concerns promptly. We value respect, teamwork, and a genuine guest-first mindset.

Responsibilities

• 3-4 shifts per week, varying based on business demands
• Assisting guests efficiently, courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
• Be a great communicator to various departments and management on guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.

Job description

Concord Hospitality Enterprises Co. in Charlotte, NC is seeking a Front Desk Clerk/Guest Services Clerk to be at the heart of guest interactions, delivering warm, proactive service and smooth check-ins to uphold an exceptional guest experience.

As a Front Desk Clerk, you will handle guest requests, payments, safety procedures, and coordinate with other departments to resolve concerns promptly. We value respect, teamwork, and a genuine guest-first mindset.